IVR is a technology that enavles callers to interact with pre-recorded audio which directs to proceed further. In telecommunications, IVR enables callers to interact with an organizations pre-recorded system by recognizing the speech that is used as a self service application for their enquiries by folloing dialogue.
Benefits for our IVR:
- Unique mass calling capability
- Rapid deployment at a lower cost
- Redundancy with no single point of failure
- Audio recording and transcription services
- Detail Reporting for future data analysis
- Custom built applications